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Hiring for Technical Operations Specialist (4.20 LPA)

Job Role: Technical Operations Specialist
Location: Bangalore
Industry: SAAS
Salary: 4.20 LPA
Duration: Full Time Permanent
Qualification: B.E/B.Tech, MCA, BCA, BSc (CS)
Gender Requirement: Any
Year of Pass out: 2023, 2024

About Company

We are Bangalore-based, Software-as-a-Service (SaaS) company helping over 2,000 hotels across 21 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India.  Awarded the best start-up in travel & hospitality for 2021 by Start-up India, an initiative of the Union Ministry of Commerce & Industry in India.

Roles and Responsibilities:

  • Respond, manage, and resolve customer queries and issues sent via a ticketing system
  • Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are resolved
  • Develop and implement strategies that will ensure a positive experience that exceeds the hotel and its guests’ expectations
  • Conduct training sessions for clients to effectively leverage the use of our products
  • Follow defined steps to setup and configure our products, coordinating with both external partners as well as client stakeholders where necessary
  • Provide feedback and escalate unresolved issues to internal departments (e.g.: Software Developers, Customer Success/Account Managers)
  • Prioritize and manage several open issues simultaneously
  • Operate & drive several projects internally
  • Create SOPs and document knowledge in detailed steps

Qualifications and Skills:

  • Excellent problem-solving and communication skills
  • Good understanding of computer systems, mobile devices and comfortable using software products
  • Basic understanding and knowledge of DNS (A, NS, MX records etc)
  • Ability to sustain with dynamic processes and constant updates
  • Ability to provide step-by-step guidance, both written and verbal 

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