Job Description

Responsibilities:

• Provide basic hardware and software support to end users, both remotely and onsite.
• Troubleshoot simple technical issues such as password resets, software installations, and basic network connectivity problems (Wi-Fi, wired connections, remote access, etc.).
• Document solutions and contribute to improving service desk processes.
• Collaborate with team members and seek guidance from senior staff when needed to resolve user issues.
• Stay informed on key team metrics and work towards service goals.
• Maintain a user-first approach, ensuring a positive support experience for all users.

Qualifications (Nice to have, but not required):

• Basic understanding of both Mac OS and Windows environments.
• Familiarity with common collaboration tools (e.g., Slack, Teams, Google Workspace) is a plus.
• Knowledge of basic troubleshooting techniques for common IT problems, such as software malfunctions or network issues.
• Knowledge of ServiceNow is a plus.

Skills

• Strong interpersonal communication skills with a focus on customer service.
• Ability to explain technical issues in simple, easy-to-understand terms.
• Adaptable and able to learn new skills in a fast-paced environment.
• A proactive attitude with a willingness to seek help and grow in the role.

Others

• 12 months you will be placed on Apprenticeship, and you will be paid 30K per Month. Post Apprenticeship you will be placed as a regular employee with revised salary
• You will also get a certificate from the Government of India upon successful completion of the apprenticeship
• Structured on-the-job training, coaching, and mentorship
• An opportunity to learn new skills
• Should not have any prior paid internship/apprenticeship/ work experience 

Interview Process

• Screening
• Online Test
• Technical
• HR Round