Job Description

Main responsibilities will include:

• Responding promptly and efficiently to customer inquiries via email
• Resolving customer complaints and ensuring customer satisfaction
• Processing orders, forms, applications, and requests accurately and promptly
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with internal departments to ensure customer needs are met
• Identifying and assessing customers’ needs to achieve effective solutions
• Providing product information and recommendations to customers
• Ensures that performance metrics / SLAs are met
• Ensure adherence to all internal / external processes defined
• To be successful in this role, you must possess the following qualifications and skills:
• Excellent written and verbal communication and interpersonal skills
• Excellent problem-solving skills and a customer-centred approach
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficiency in using customer service software and tools
• Flexible to work the night shift

Benefits

• Annual Variable Bonus
• Night Shift Allowance (4 – 5 K per month)
• Dinner allowance
• Free of Cost Cab Facility (Door to door pick up drop)

Interview Process

• Online Test & Technical (Same Day F2F)
• HR Round