A global leader in Digital Transformation and Business Process Management Company is Trainee Process Consultant (3 LPA)
Job Role: Trainee Process Consultant (Technical Support)
Job Location: Bommanahalli, Bangalore
Industry: IT Service & Consulting
Salary: 3 LPA
Job Type: Full Time
Qualification: Any Graduate/ Post Graduate
Gender Requirement: Any
Bond Obligation: NO
Year of Passing: Any
Job description:
Technical support executives are responsible for handling calls from new and existing customers from the US regarding a variety of broadband/OS-related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support, and offer information, as needed, to keep customers satisfied and retain business.
Roles and Responsibilities:
• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Determines requirements by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Skills Required:
• Excellent Communication Skills
• Basic Telephone Etiquettes
• MS Office
• Basic System Navigation Skills
• Customer Focus and Being Attentive
• Troubleshooting
• Good reasoning and analytical skills
• Active listening skills
• Ability to comprehend customer requirements well.
• Good understanding of ISP.
Other Details:
• Willing to work in Rotational shifts
• 5 days work/2 rotational weekly offs
• Transport facility provided
Interview Details
2 Rounds of F2F Interview
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Fill this form – ETOE-JD-1619